Access step-by-step guides and videos detailing exactly how to book, from adding promos to setting your Sailors up with Shore Things and a Bar Tab ahead of their sailing. Our Booking Bootcamp lives on FirstMates.com.

We partner with Paymode-X, the fastest growing settlement network for commission payment. Commission payments are issued through Paymode-X every two weeks.

If your Agency is currently enrolled with Paymode-X, please call (+1) 877 443 6944 in North America or (+44) 0800 068 0313 in the UK, or email MemberServices@paymode-x.com to activate your account. If you do not have an established account with Paymode-X, please visit their website and follow the instructions to register so you may begin receiving electronic commission payments. If you require assistance to set up your Paymode-X account, please call the Paymode-X Enrollment team at (+1) 866 252 7366.

If a Sailor pays a deposit but cancels before final payment (120 days):

• The deposit will convert to a FVC valid one year from the original booking date.

• Commission will only be paid at the final payment of booking in which credit was used.

• If the deposit is never used, the commission will not be paid.

If a Sailor cancels after final payment was made (less than 120 days):

• No recall or change to commission paid.

• If the cancellation is between 119 and 45 days* before sailing, your Sailor will receive a non-commissionable Future Voyage Credit (FVC) for their voyage fare. Taxes and fees are refunded to your Sailor.

• If the cancelled booking is part of a Circle, the Sailor will receive a 50% FVC if the cancellation occurs between 119 and 45 days before sailing. If the cancellation comes 44 days or fewer before sailing, no FVC will be issued.

*This follows the final cancellation timeframe of the booking.

Commission will not be paid for anything that Sailors purchase on board the ship, other than a future voyage.

Virgin Voyages will protect the original commission if and when any change to a booking due to overbooking by Virgin Voyages results in a reduction in ticket fare or a refund to the Sailor.

If a lower ticket price is offered for the exact cabin category purchased within the same voyage, Virgin Voyages will honor the lower price, upon request, if the request is made before final payment.

Commission will be paid based on the adjusted ticket price if the ticket price is reduced.

If a lower ticket price is offered for the exact cabin category purchased within the same voyage after final payment has been made, Virgin Voyages will offer an upgrade or some other value add item to the Sailor for the difference in price.

A guarantee category (Lock It In Rate) of any cabin type offered at a lower price is not considered a lower price of the exact cabin category purchased.

Commission on the new booking, which is made by a Sailor while on board, will be automatically paid to the First Mate, unless the Sailor indicates that a different method of booking is preferred.

First Mate will be notified of the sale and the commission that will be paid at final payment.

When a general voyage deposit is sold onboard, the First Mate will be notified via e-mail of the sale, to assist with converting the deposit to an actual ship and voyage date.

*These policies are not valid for tour operators.