AHOY!
…and welcome to your Virgin Voyages digital sales guide, made specifically so that First Mates like you have all you need to Make Ship Happen. At Virgin Voyages, our ambition is to always be Brilliant For You, from our sweet 16% commission (with no NCFs!) to our commitment to respecting your client relationships, and so much more.
A vibrant spirit of entrepreneurship and drive to change the status quo has allowed Virgin to become an international brand, known and loved for our customer focus and brilliant service.
Our experiences aim to connect you and your Sailors — to people, places, and (seafaring) paths you never thought to wander.
Your partnership and support means the world to us as we continue to introduce Virgin Voyages to the world. Our Sales Crew is always available to support you and help you develop your business. Begin your journey at FirstMates.com and drop us a line anytime.
Shane Riley
Vice President,
International Sales
John Diorio
Vice President,
North America Sales
A Wave of Awards
From being awarded one of Condé Nast Traveler’s Best New Cruises in the World and one of Travel + Leisure’s Best Cruise Lines, to garnering the most 5-star reviews on Tripadvisor, we’re making a (big) splash with our four gorgeous ships. We also swept the large ship category for the 2023 Cruise Critic Cruisers’ Choice Awards — winning Best Overall Cruise Line to Best Service to Best Food to Best Value and Best Cabins — and it’s all because of the love from you and your Sailors.
Best Overall Cruise Line - Large Ship Category
Best Value-For-Money - Large Ship Category
Best Cabins -
Large Ship Category
Best Dining -
Large Ship Category
Best New Cruises in the World - Valiant Lady
#1 Best Mega-Ship - Ocean Cruise Line
Virgin Voyages named among the Most Exclusive All-Inclusive Resorts
Best Service -
Large Ship Category
Virgin Voyages
Brilliant For You
When we launched, we launched with a promise for you: to be Brilliant To Do Business With. And, just as we’ve evolved into smooth sailing and showing your clients the time of their lives (and showing you the money), that promise is evolving.
Now we’re Brilliant For You, and that can mean a lot of things, from being Brilliant For Your Career to being Brilliant For Your Experience.
This next, exciting phase of our partnership is concentrated on continuing to build your business and further your success. To do that, we’re sharing our four areas of focus.
Brilliant
Commissions
When it comes to earning for the work you do booking your Sailors on the best vacations of their lives, you can kiss those asterisks goodbye. We take you to the bank with 16% commission on voyage fare, always, and no NCFs...ever. And that’s not just 16%; it’s 16% on a sailing with a higher fare than many other cruise lines and travel products.
Then, when you set your Sailors up with pre-voyage bookables to make their getaway truly the greatest — including airfare, hotels, voyage protection, Shore Things, and Bar Tab — you’ll earn 10% commission on those (even when your Sailors add it on their own).
Epic
Experiences
You’re more than our First Mates; you’re our first line of ambassadors and we know how integral it is to have first-hand experience. So you can count on access to exclusive events, both in-person and virtual, as well as entry to SeaCiety, the Bridge UK and the Bridge AUS, our social communities of more than 33,000 First Mates with invaluable experience, where we share news first and announce incomparable opportunities (like the Spectacular Soiree!).
And we can’t forget Seacademy; our virtual training program. You’ll become a five-star First Mate in five hours, and completing Seacademy also opens the gate to First Mate rates and additional opportunities.
In The Know
Proof is in the numbers (and in your Sailor’s smiles); a 95% satisfaction score speaks to the extraordinary experience we deliver for your Sailors. And, with an industry-leading onboard booking rate exceeding 40%, the high likelihood of your Sailors returning again for a future sailing—on which you still earn, no matter how they book it—means that each booking you make is really more like 1.4 bookings.
Our epic experience extends to you, too. With the lucrative My Next Virgin Voyage program that delivers commission for you even when your Sailors rebook on board, and our innovative LetsGoBook personal link to fast-track converting leads and confirming bookings, it’s clear that we have your success always in our sights.
Together
For Success
We’re all-hands-on-deck ready to support you and your Sailors, and we’ve got the dedicated crew for you, no matter the Q. Our Sailor Services team is primed to handle all booking-related inquiries. Or reach out to Brilliant Support for technical, web-related needs. Then look up our Learning Development Representatives for all things Seacademy.
For solutions for your success, our sales and marketing Shore Crew is ready with guidance to help you take your business to the next level. No matter where, when, how, or why, we’re here to support you.